Privacy Policy

1. Introduction

Protecting your personal data matters to Misovex. This policy explains what information we collect when you use our site and platform, what we use it for, and what rights you have.

Processing is carried out in accordance with the General Data Protection Regulation (GDPR) and French data protection law.

2. Data we collect

We collect the data you give us directly, together with data generated by your use of the service:

• Identity and contact details: first name, last name, email address, phone number.
• Identity verification data required by the applicable regulations.
• Technical data: IP address, browser type, pages viewed.
• Usage data relating to your activity on the platform.

3. How we use it

Your data is used to create and manage your account, deliver the service, answer your support requests, improve the platform, prevent fraud and meet our legal obligations.

4. Legal basis for processing

Depending on the case, processing rests on performance of our contract with you, compliance with a legal obligation, our legitimate interest in securing and improving the service, or your consent.

5. Data security

We apply appropriate technical and organisational measures: encrypted communications, strict access control, logging and regular independent security audits.

6. Sharing with third parties

We never sell your data. It may be disclosed to our technical providers acting on our behalf, and to the competent authorities where the law requires it.

7. Transfers outside the European Union

Where a transfer outside the European Economic Area is necessary, it is covered by appropriate safeguards, in particular the European Commission's standard contractual clauses.

8. Retention period

Your data is kept for as long as the purposes described require, then for the period imposed by applicable legal and accounting obligations.

9. Your rights

You have the right to access, rectify, erase, restrict, object to and port your data, as well as the right to set directives on what happens to it after your death.

To exercise these rights, write to [email protected]. You may also lodge a complaint with the French data protection authority (CNIL).

10. Cookies and local storage

The site uses your browser's local storage for strictly necessary functions, such as caching displayed prices and temporarily holding form details. This data stays on your device and is not used for advertising.

11. Protection of minors

The service is restricted to adults. We do not knowingly collect data about anyone under eighteen.

12. Contact

For any question about this policy or the processing of your data, write to [email protected].